The scanner would not connect to my phone

iPhones/iPads/iOS

Note: DO NOT connect to the OBD-AUS scan tool via the phone's Bluetooth settings as this does not connect like a typical Bluetooth scan tool.

App: Car Scanner ELM OBD (iOS)

Free (with ads) and paid versions of app available (one time purchase)

Instructions:

You can also follow this video guide: https://youtu.be/EtqpiHokyxs

You need to insert the OBD-AUS into the diagnostic socket (also known as the OBD2 connector) and turn on the ignition or start the engine. This will be located under your steering wheel or above your pedals and can be behind a plastic cover that you just pop off.

Make sure that Bluetooth is enabled on your iPhone / iPad.

Attention! Unlike Android devices, you don’t need to setup pairing with adapter in the iPhone / iPad system settings! DO NOT connect to the OBD-AUS scan tool via the phone's Bluetooth settings as this does not connect like a typical Bluetooth scan tool.

Step 1: Launch Car Scanner and go to Settings (click on the gear icon in the upper right corner).

Step 2: Select “Connection”

Step 3: Select “Connection Type”: Bluetooth 4.0 (LE)

Step 4: Click the “Select Device” button. You will be taken to the Bluetooth LE (4.0) nearby device search window.

Step 5: Wait until your adapter is detected and click on it. It will be called OBD-AUS. If the adapter is not found within 5-10 seconds, click on the “Update” button to retry the search.

Step 6. Select your adapter in the list of detected devices and wait for the compatibility check with Car Scanner.

That’s all, connection setup is complete. Now you need to click on the big green “Connect” button on Car Scanner main screen.

Android Devices

App: Torque

Alternative App: Car Scanner

Free (with ads) and paid versions of app available (one time purchase).

Instructions

Step 1: Download app.

Step 2: Plug in OBD-AUD scan tool to your OBD2 connecter in your car and turn key on to you see full dash lights or just start the car. This connector will be located under your steering wheel or just above your pedals. Sometimes it can have a plastic cover over it which can be popped off with no tools.

Step 3: Go to your Bluetooth settings in your phone’s menu and click on ‘pair new device’ and select OBD-AUS . Password is 1234.

Step 4: Open up Torque and you should see the BT connect lights on top of the screen stop flashing after a few seconds. Then you are connected and good to go.

IMPORTANT:

TORQUE: If unable to connect after doing Step 4, head to the app’s settings (cog icon), OBD2 adapter settings, and ensure that connection is set to Bluetooth and Bluetooth device is set to OBD-AUS.

CAR SCANNER: If unable to connect still after doing Step 4, head to the app’s settings (cog icon), adapter, and ensure that connection type is set to Bluetooth and select device is set to OBD-AUS.

Note: If your Android device has Bluetooth 5.0, kindly follow this guide first: https://youtu.be/eGNKTeS_iDg

Still not working?

If you have connected previously and its stopped working, or if after doing the steps above it still does not work, please do the following:

1.Remove the scanner from your vehicle.

2.Unpair the scanner from your phone in Bluetooth Settings (Android only; skip if on iOS).

3.Remove the app you are using.

4.Restart your phone.

5.Reinstall the app.

6.Plug the scanner in, and ensure the dash lights are on or the motor is started.

7.Pair with the scanner in Bluetooth settings (Android only; follow the video guide above for iOS devices).

8.Ensure that in the app’s settings, connection is set to Bluetooth and that the OBD2 device selected is ‘OBD-AUS’.

9.Connect to the scanner.

10.Ensure that there are no other Bluetooth devices broadcasting, and that your phone is not connected to any other Bluetooth device while doing this.

I've done the above but it still does not work; my scanner is faulty?

In order to validate claims of a ‘faulty’ device, we require video proof. If the video is too large to email, you can upload it to either Youtube or Google Drive then share us the link. You can send these over to [email protected]

Prior to doing the video, unpair OBD-AUS from BT settings, restart your phone then start as new. It’s best to do the below using an Android phone as it has less restrictions when using BT devices.

The video must show:

1. The scanner plugged in to your vehicle’s OBD2 port firmly, showing lights on the scanner, then ignition set to ON/dash lights on or the motor started.

2. A search for new BT devices in your phone’s BT settings. If OBD-AUS is found, pair with it.

3. The settings in the app showing that connection is set to BT, and that device selected is OBD-AUS.

4. An attempt to connect the app to the scanner, then to the vehicle, and any subsequent failure warnings.