Shipping & Tracking
Receiving your order
OBD2 Australia Support
Last Update a year ago
Turn Around Time
Most orders with Free Shipping will be at your address within 5 – 8 business days*. If you choose Express Shipping it will take 2 – 5* business days. We also have the option of Overnight Shipping which means it will get to you 1-2 business days* later if in a Metro area and if the order was placed before 11AM AWST. If your order is placed after 11AM AWST, it will miss shipping for that day so it will be dispatched the next day (note that that is an extra day added to the shipping time).
Our items are held in stock in our warehouse in Western Australia (Perth) so you will get them as quick as we can get them to you with AUS Post (Free Shipping and Express) and Startrack (Overnight).
You will receive an email with a tracking number so you can see when it will get to you once the order has been collected by the courier.
We endeavour to post out all orders on the same day they were received if done before our cut-off time (12AM AWST), however there are times we may experience unforseen delays, so your order will be posted the next business day.
COVID-19 SHIPPING NOTICE: COVID-19 is causing delays. A possible delay of 1 – 3 business days (or more) may be expected on all types of shipping methods. We do not refund Express/Overnight postage costs that have been affected by delays.
Order Special Requests/Notes
If you have any special request/notes for your order, please send us an e-mail or go on Live Chat for it to be sorted. The ‘Order Notes’ in checkout is not monitored, so your special request may be missed by our warehouse staff.
Warehouse Address
OBD2 Australia is a purely online only business. Whilst we may have a warehouse to store and dispatch products from, we use a third-party warehousing and fulfillment service and have no physical store to come in to. As such, the staff at the warehouse are not trained to troubleshoot or sort out issues with our products. The best way to do this would be to contact support via e-mail or live chat. Support will then advise you steps on how to sort out your predicament.
We request that customers refrain from dropping by our warehouse as unscheduled visits can cause schedule disruptions among the warehouse staff, who work with a very tight schedule to meet deadlines. This can cause unwanted delays in order processing. Should a customer drop by unannounced, our warehouse staff will politely decline assistance and inform you to contact OBD2 Australia support for help. Please do not create a scene or become unruly as these people are just working for a living and do not deserve to be berated. We understand that there may be issues with our products and at times this can be frustrating. Rest assured our Support Team is there to always help you out. A little patience and understanding can go a long way. Thank you.
Order Cut-off and Cancellations
Orders done on a business day before 12PM AWST are sent out on the same business day (provided the item is not on backorder and in stock). Should you wish to cancel an order under this circumstance, please do so before 12PM AWST. We are unable to cancel if the request is received after this cut-off time.
Orders done on a business day after 12PM AWST are sent out the following business day (provided the item is not on backorder and in stock).. Should you wish to cancel an order under this circumstance, please do so at before 12PM AWST the following business day. We are unable to cancel if the request is received after this cut-off time.